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BIAC Scheduling and Billing FAQ

* I no longer need my full time slot, can I cancel a portion of my scheduled scan time for a reduced fee?

You can cancel the portion on the calendar, however you will not receive a reduced fee unless a paying study takes over your time slot (overlap credit will apply). If you scheduled time and run your study, you will be charged for the entire scheduled slot regardless of how much time you use.

* When will the cancellation rate apply?

If you cancel your scan within 48 hours of the start time, you will be charged the cancellation fee unless a paying study takes over the cancelled time slot (overlap credit). If you cancel with more than 48 hours notice, you will simply delete the calendar entry and there will be no charge.

* I am at the scanner and my session end time is almost here and I need more time. What do I do?

If the MR Tech and scanner are available (no other session booked), you may continue your scan by adding additional time to the calendar. If you do not add it, the MR Tech will and you will be billed appropriately. You can only add time in 30 minute increments. (i.e. If you schedule 30 minutes but need 45, you will pay for 1 hour. The time you schedule on the scanner should be adequate to cover time you enter the console room, until the time you leave. This includes the time for the subject to enter and exit the scanner.

biac/scheduling.1508767221.txt.gz · Last modified: 2017/10/23 14:00 by ane5