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biac:troubleticket [2014/08/04 16:03] |
biac:troubleticket [2023/02/23 18:43] (current) |
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+ | ====== Trouble Ticket System ====== | ||
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+ | Users can submit requests for resolving data issues by creating a trouble ticket. To get to the trouble ticket entry page, go to the [[http:// | ||
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+ | {{biac: | ||
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+ | To create a trouble ticket: | ||
+ | - Select the Experiment for which you want to create a ticket. | ||
+ | - Select the Request Type, most likely Missing Data. | ||
+ | - Enter the Exam Number for the exam. This is the number that the Tech's assigned to your exam and the one you update on the BIAC Calendar page. Currently its a 5 digit number beginning with either a 3 (eg: 34567) or 4 (eg: 45678). | ||
+ | - Enter the date of the exam in the format specified. eg: 26< | ||
+ | - Enter a valid email address. This is the email where you will be sent a email notification when you create the ticket and whenever there is an update posted to the ticket. | ||
+ | - Provide us with any additional information such as Run Numbers etc. that might be relevant to the request in the Additional Notes field. | ||
+ | - Finally click the " | ||
+ | - If there were any errors in your entry, they will be displayed above the form. Please fix these errors and click on " | ||
+ | - After the request has been successfully created, you will see the ticket you submitted with its current status as being " | ||
+ | |||
+ | You will recieve an email notification when you create the request or whenever there is an update to the ticket. The subject of the email will contain " | ||